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Frequently Asked Questions


What is the recommended projection distance for my projector?

The optimal projection size is 100 inches. The optimal projection distance varies due to different projection ratios of each projector. Click on the specific product page to learn more.

Can I project directly onto a frameless curtain or wall?

If you intend to project directly onto a frameless curtain or wall, ensure that the surface is flat and there are no obstacles behind the curtain or on the wall. Please be aware that the automatic correction feature may be affected by the environment, resulting in minor inaccuracies that can be manually adjusted.

How to connect my projector to Wi-Fi?

If you're having trouble connecting your projector to Wi-Fi, try the following steps:
1. Go to Settings to check the network connection status.
2. Ensure that the network cable is correctly inserted into the LAN interface.
3. Ensure that the router is correctly configured.
If you still have questions, please contact Dangbei Customer Support for further assistance.

How to Install and Use Netflix on Dangbei & Emotn projectors?

For Emotn N1, Dangbei Neo, and Dangbei Mars, you can directly enjoy the pre-installed native Netflix app on the projector. As for Dangbei Mars Pro, we recommend using the Dangbei 4K streaming dongle.

How to connect a computer or smartphone to a Dangbei/Emotn projector through an HDMI cable?

All Dangbei & Emotn projectors come with an HDMI port. To connect a computer with an HDMI port to the projector, simply plug one end of the HDMI cable into the computer's HDMI port and the other end of the HDMI cable into the projector's HDMI port.

What should I do if my HDMI has no signal?

1. Try using a different HDMI cable.
2. Connect your projector to another device using the same HDMI cable.
3. Adjust the HDMI output resolution and refresh rate of the connected device to match that of your projector.

How to fix Autofocus failure of my projector?

1. Wipe away any dirt on the lens. We recommend a soft, clean, and dry cloth.
2. Ensure that the camera and ToF on the front panel are not blocked.
3. Ensure that the projection distance is within the effective focus range. Kindly visit the product page of your projector to obtain the specific information.
If you still have questions, please record a short video of the issue and contact Dangbei Customer Support for further assistance.

For more detailed FAQs specific to your projector, click on Dangbei Mars Pro, Emotn N1, Dangbei Neo, Dangbei Mars

Orders & Payments

How to track my orders?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. For registered users, go to the "Order Status" page to see your order status.

How long does it take to process an order?

All in-stock orders are processed daily, Monday through Friday (excluding holidays). Please allow one to two business days for processing unless specified.

Which payment methods do you accept?

Dangbei accepts Shop Pay, Paypal, MasterCard, Visa, JCP, Klarna and American Express, ect.

Shipping & Delivery

How do I get free shipping on my orders?

We offer free shipping on all orders.

How long does the delivery take?

3-7 business days.

What countries do you ship to?

US only.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.

What could I do if my order arrived damaged?

Please contact customer support at

Can I change the delivery address of my package after it has been shipped out?

Once your order has been shipped, we cannot change the delivery address nor delivery options. Please review and ensure that you have entered the correct address.

Returns & Exchanges

What is "30-Day Return & Exchange"?

Undamaged products may be returned for a full refund for any reason within 30 days of delivery to the designated shipping address. For non-quality related products, the buyer is responsible for covering the return shipping costs. If the original product has a manufacturing defect within 30 days of delivery, Dangbei will provide a new replacement product. In such cases, Dangbei will bear the shipping costs. Please contact first for a detailed guide on returns and exchanges.

What is the return and exchange process?

Please contact first for a detailed guide on returns and exchanges.

When will I receive my refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

How long is the warranty period on my Dangbei product?

The warranty period for Dangbei products is 1 year.